# WD SmartWave Software won't install **URL:** \ **Category:** WD Software\ **Created:** [October 18, 2010, 12:02am UTC](https://forums.sandisk.com/t/wd-smartwave-software-wont-install/381868 "2010-10-18T00:02:29Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Cezz624](https://avatars.discourse-cdn.com/v4/letter/c/ba9def/32.png) [@Cezz624](https://forums.sandisk.com/u/Cezz624)\ **Post date:** [October 18, 2010, 12:02am UTC](https://forums.sandisk.com/t/wd-smartwave-software-wont-install/381868/1 "2010-10-18T00:02:29Z")
Hello, Today I just bought a 1TB WD My Book Essential External Hard drive. I have a problem, when I try to install the WD SmartWave software it installs for 2 minutes but then it just quits by itself. I updated the drives firmware and the software but no such luck. It just won’t install. I have a Windows XP Home edition SP3 with Microsoft .NET Framework 3.5 with ALL updates. I even tried reinstalling Microsoft .NET but the software just won’t work. Any help would be appreciated ---
**Author:** ![RoofingGuy](https://avatars.discourse-cdn.com/v4/letter/r/e68b1a/32.png) [@RoofingGuy](https://forums.sandisk.com/u/RoofingGuy)\ **Post date:** [October 18, 2010, 12:28am UTC](https://forums.sandisk.com/t/wd-smartwave-software-wont-install/381868/2 "2010-10-18T00:28:03Z")
Which of the installation buttons had you originally clicked? ---
**Author:** ![Cezz624](https://avatars.discourse-cdn.com/v4/letter/c/ba9def/32.png) [@Cezz624](https://forums.sandisk.com/u/Cezz624)\ **Post date:** [October 18, 2010, 1:24am UTC](https://forums.sandisk.com/t/wd-smartwave-software-wont-install/381868/3 "2010-10-18T01:24:35Z")
RoofingGuy, I clicked the one where it says Install WD SmartWave, not the Install Drive Settings or Do Not Install. ---
**Author:** ![RoofingGuy](https://avatars.discourse-cdn.com/v4/letter/r/e68b1a/32.png) [@RoofingGuy](https://forums.sandisk.com/u/RoofingGuy)\ **Post date:** [October 18, 2010, 11:00pm UTC](https://forums.sandisk.com/t/wd-smartwave-software-wont-install/381868/4 "2010-10-18T23:00:21Z")
Well, I had to check… stranger things have happened. 😉 Both my 1TB MyBook essentials installed without a hitch under Win7, so i’t not like I’ve encountered this and know immediately what to do. I just turned one of my VCDs back on. What happens if you go into the “\_ **WD SmartWare** _" folder on the VCD and click on "_**WD SmartWare Setup (x86).msi**\_” installer file directly?  Does it still fail at the same place? ---
**Author:** ![Cezz624](https://avatars.discourse-cdn.com/v4/letter/c/ba9def/32.png) [@Cezz624](https://forums.sandisk.com/u/Cezz624)\ **Post date:** [October 19, 2010, 2:07am UTC](https://forums.sandisk.com/t/wd-smartwave-software-wont-install/381868/5 "2010-10-19T02:07:29Z")
I clicked on the “WD SmartWare Setup msi x86”, it loads but then this error message pops up: “Service WD File Management Engine(WDFME) failed to start. Verify that you have sufficient privileges to start system services” I have a administrator account, why does this happen? ---
**Author:** ![RoofingGuy](https://avatars.discourse-cdn.com/v4/letter/r/e68b1a/32.png) [@RoofingGuy](https://forums.sandisk.com/u/RoofingGuy)\ **Post date:** [October 19, 2010, 2:21am UTC](https://forums.sandisk.com/t/wd-smartwave-software-wont-install/381868/6 "2010-10-19T02:21:39Z")
You’ve got me on that one.  At least we know why the installer’s failing on you… lemme see what I can dig up. What happens if you right-click on “\_ **WD SmartWare.exe** \_” in the VCDs root folder and “_Run As Administrator_”? ---
**Author:** ![Cezz624](https://avatars.discourse-cdn.com/v4/letter/c/ba9def/32.png) [@Cezz624](https://forums.sandisk.com/u/Cezz624)\ **Post date:** [October 19, 2010, 2:36am UTC](https://forums.sandisk.com/t/wd-smartwave-software-wont-install/381868/7 "2010-10-19T02:36:17Z")
RoofingGuy: A window opens and it says run as. “Which user account do you want to run this program?” ---
**Author:** ![RoofingGuy](https://avatars.discourse-cdn.com/v4/letter/r/e68b1a/32.png) [@RoofingGuy](https://forums.sandisk.com/u/RoofingGuy)\ **Post date:** [October 19, 2010, 2:42am UTC](https://forums.sandisk.com/t/wd-smartwave-software-wont-install/381868/8 "2010-10-19T02:42:27Z")
You should be able to choose the Administrator account. ---
**Author:** ![Cezz624](https://avatars.discourse-cdn.com/v4/letter/c/ba9def/32.png) [@Cezz624](https://forums.sandisk.com/u/Cezz624)\ **Post date:** [October 19, 2010, 2:56am UTC](https://forums.sandisk.com/t/wd-smartwave-software-wont-install/381868/9 "2010-10-19T02:56:18Z")
RoofingGuy: How do i do that? The only account I can chose is mine, and mines is administrator account, and I chosed my account, a whole bunch of errors came up. ---
**Author:** ![RoofingGuy](https://avatars.discourse-cdn.com/v4/letter/r/e68b1a/32.png) [@RoofingGuy](https://forums.sandisk.com/u/RoofingGuy)\ **Post date:** [October 19, 2010, 3:01am UTC](https://forums.sandisk.com/t/wd-smartwave-software-wont-install/381868/10 "2010-10-19T03:01:31Z")
It seems like something’s up with your Windows. Because I’ve never had that “which account do you want to use” pop up whenever I’ve tried to “Run As Administrator” for anything… it’s always just run. I know you’d said your acount had Admin privileges, but I wasn’t sure if there was another “Administrator” account on the PC as well – I’d though maybe you could have tried it. It’s looking like Windows doesn’t think your Administrator account is an administrator account. I think you need to look into Microsoft support for why your account doesn’t have admin privileges. Sorry. 😢 ---
**Author:** ![Cezz624](https://avatars.discourse-cdn.com/v4/letter/c/ba9def/32.png) [@Cezz624](https://forums.sandisk.com/u/Cezz624)\ **Post date:** [October 19, 2010, 3:04am UTC](https://forums.sandisk.com/t/wd-smartwave-software-wont-install/381868/11 "2010-10-19T03:04:53Z")
Oh, oh well, thanks for the help RoofingGuy. Really apperciated:smiley: ---
**Author:** ![Joe\_S](https://avatars.discourse-cdn.com/v4/letter/j/67e7ee/32.png) [@Joe\_S](https://forums.sandisk.com/u/Joe_S)\ **Post date:** [October 19, 2010, 5:51am UTC](https://forums.sandisk.com/t/wd-smartwave-software-wont-install/381868/12 "2010-10-19T05:51:18Z")
I have heard something about the administrator account problem. I’ll see if I can find it tomorrow. I realy would consider trying real backup software like the link I posted earlier. You’ll probably be disappointed if you get this to work. Joe ---
**Author:** ![Joe\_S](https://avatars.discourse-cdn.com/v4/letter/j/67e7ee/32.png) [@Joe\_S](https://forums.sandisk.com/u/Joe_S)\ **Post date:** [October 19, 2010, 2:45pm UTC](https://forums.sandisk.com/t/wd-smartwave-software-wont-install/381868/13 "2010-10-19T14:45:02Z")
Msybe this will help figure out the administrator problem [http://windows7forums.com/windows-7-support/3419-administrator-rights.html](http://windows7forums.com/windows-7-support/3419-administrator-rights.html) Joe ---
**Author:** ![Cezz624](https://avatars.discourse-cdn.com/v4/letter/c/ba9def/32.png) [@Cezz624](https://forums.sandisk.com/u/Cezz624)\ **Post date:** [October 19, 2010, 10:28pm UTC](https://forums.sandisk.com/t/wd-smartwave-software-wont-install/381868/14 "2010-10-19T22:28:38Z")
Joe\_S: Ok I’ll check it out! (Hope it works!)😃 ---
**Author:** ![Cezz624](https://avatars.discourse-cdn.com/v4/letter/c/ba9def/32.png) [@Cezz624](https://forums.sandisk.com/u/Cezz624)\ **Post date:** [October 19, 2010, 11:10pm UTC](https://forums.sandisk.com/t/wd-smartwave-software-wont-install/381868/15 "2010-10-19T23:10:48Z")
Joe\_S: Nope it didn’t work, I am running Windows XP Home edition with SP3, the solution on the webpage is for Windows 7, I tried all the solutions there, but WD SmartWare still quits itself. Thanks for the information though, really appreciated. 😢 ---
**Author:** ![Gabthemonster](https://avatars.discourse-cdn.com/v4/letter/g/e0b2c6/32.png) [@Gabthemonster](https://forums.sandisk.com/u/Gabthemonster)\ **Post date:** [October 19, 2010, 11:13pm UTC](https://forums.sandisk.com/t/wd-smartwave-software-wont-install/381868/16 "2010-10-19T23:13:57Z")
None… 🙂 ---
**Author:** ![Cezz624](https://avatars.discourse-cdn.com/v4/letter/c/ba9def/32.png) [@Cezz624](https://forums.sandisk.com/u/Cezz624)\ **Post date:** [October 20, 2010, 12:09am UTC](https://forums.sandisk.com/t/wd-smartwave-software-wont-install/381868/17 "2010-10-20T00:09:28Z")
Gabthemonster: The Setup file says it installed succesfully, but when I restart, WD SmartWare Software is not in the programs list. 😢 (Im getting sick of this, I’m getting close to giving up, I should have bought that Seagate Hard drive that was on sale.) ---
**Author:** ![Cezz624](https://avatars.discourse-cdn.com/v4/letter/c/ba9def/32.png) [@Cezz624](https://forums.sandisk.com/u/Cezz624)\ **Post date:** [October 20, 2010, 12:12am UTC](https://forums.sandisk.com/t/wd-smartwave-software-wont-install/381868/18 "2010-10-20T00:12:58Z")
Yeah I tried the link you posted ealier, I installed it but didn’t like it. ---
**Author:** ![Cezz624](https://avatars.discourse-cdn.com/v4/letter/c/ba9def/32.png) [@Cezz624](https://forums.sandisk.com/u/Cezz624)\ **Post date:** [October 20, 2010, 12:16am UTC](https://forums.sandisk.com/t/wd-smartwave-software-wont-install/381868/19 "2010-10-20T00:16:31Z")
Joe\_S: Yeah I tried the link you posted ealier, I installed it but didn’t like it. ---
**Author:** ![Gabthemonster](https://avatars.discourse-cdn.com/v4/letter/g/e0b2c6/32.png) [@Gabthemonster](https://forums.sandisk.com/u/Gabthemonster)\ **Post date:** [October 20, 2010, 12:23am UTC](https://forums.sandisk.com/t/wd-smartwave-software-wont-install/381868/20 "2010-10-20T00:23:33Z")
do you really want to have an automatic backup system or you just want to transfer files to your external hd? [Next page](https://forums.sandisk.com/t/wd-smartwave-software-wont-install/381868.md?page=2)