# WD SmartWare upgrader yields pop-up error - complaining about .NET FrameWork

**URL:** <https://forums.sandisk.com/t/wd-smartware-upgrader-yields-pop-up-error-complaining-about-net-framework/410022>\
**Category:** WD Software\
**Created:** [April 27, 2011, 6:24pm UTC](https://forums.sandisk.com/t/wd-smartware-upgrader-yields-pop-up-error-complaining-about-net-framework/410022 "2011-04-27T18:24:04Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![craigcu](https://avatars.discourse-cdn.com/v4/letter/c/f1d935/32.png) [@craigcu](https://forums.sandisk.com/u/craigcu)\
**Post date:** [April 27, 2011, 6:24pm UTC](https://forums.sandisk.com/t/wd-smartware-upgrader-yields-pop-up-error-complaining-about-net-framework/410022/1 "2011-04-27T18:24:04Z")

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Current WD SmartWare is version 1.4.3.4 .  
I am attempting to uptate to version 1.4.5.2B .  
I get error pop-up stating “cannot be installed on systems with .NET FrameWork smaller than 3.0” (see attachment for details).  
Installed on this computer :  
Microsoft .Net Framework 2.0  
Microsoft .Net Framework 4 Client Profile  
Microsoft .Net Framework 4 Extended

Please advise.

Thank you.

Craig, AMTELCO

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**Author:** ![Lawrence\_1](https://avatars.discourse-cdn.com/v4/letter/l/e47c2d/32.png) [@Lawrence\_1](https://forums.sandisk.com/u/Lawrence_1)\
**Post date:** [April 27, 2011, 9:40pm UTC](https://forums.sandisk.com/t/wd-smartware-upgrader-yields-pop-up-error-complaining-about-net-framework/410022/2 "2011-04-27T21:40:47Z")

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Here are a couple of steps You will need.

- Verify that OS is updated to the latest service pack. - It has the latest version of Java. [www.java.com](http://www.java.com/)

**If you have multiple updates for Java, you may need to uninstall each Java update and then install the single current update. For example, if you look in control panel\>add/remove programs\> you may see Java 6 update 2, Java 6 update 12 and Java 6 update 18. If this is the case, uninstall these items highest to lowest. Once removed go to [Java.com](http://Java.com) and download the current version. You will now have a single current version.**

- it has the latest version of Flash Player. [www.adobe.com](http://www.adobe.com/)

- It has Microsoft Net Framework 3.5 SP 1 (XP and Vista)

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**Author:** ![craigcu](https://avatars.discourse-cdn.com/v4/letter/c/f1d935/32.png) [@craigcu](https://forums.sandisk.com/u/craigcu)\
**Post date:** [April 29, 2011, 1:30pm UTC](https://forums.sandisk.com/t/wd-smartware-upgrader-yields-pop-up-error-complaining-about-net-framework/410022/3 "2011-04-29T13:30:58Z")

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Lawrence suggested:

&nbsp;&nbsp; Here are a couple of steps You will need.

&nbsp;&nbsp; - Verify that OS is updated to the latest service pack. - It has the latest version of Java. [www.java.com](http://www.java.com/)

**&nbsp;&nbsp;&nbsp; If you have multiple updates for Java, you may need to uninstall each Java update and then install the single**

**&nbsp;&nbsp; current update. For example, if you look in control panel\>add/remove programs\> you may see Java 6 update 2,**

**&nbsp;&nbsp; Java 6 update 12 and Java 6 update 18. If this is the case, uninstall these items highest to lowest. Once**

**&nbsp; &nbsp;removed&nbsp;** \*\* go to [Java.com](http://Java.com) and download the current version. You will now have a single current version.\*\*

&nbsp;&nbsp; - it has the latest version of Flash Player. [www.adobe.com](http://www.adobe.com/)

&nbsp;&nbsp; - It has Microsoft Net Framework 3.5 SP 1 (XP and Vista)

Thank you for the prompt reply.

I should have mentioned the OS. I am running Windows 7 Ultimate 32-bit with Service Pack 1 installed.

Win 7 comes with .NET 3.5 and I have also installed the latest .NET 4.0 fwiw.

As for the Java side of things, I’m not going to open that can of worms just yet.

I have been corresponding with WD support directly and will exhaust their resources for now.

Regards,

Craig