We have recently purchased a WD Elements Drive for a second computer and have taken a 30 Day trial of WD Smartware Pro. I am unhappy that we have to purcahse another licence (even though not that expensive) as the Elements Drive is not supported.
Question: Can I use my existing licence on another computer? That is, how many computers does it support? Three? If so, where is the Validation Code stored?
The WD Smartware Pro come with 3 or 10 licenses, one for each computer.
The validation code depends on how you got the license, you could’ve got it from a passport Ultra or a WD My Cloud or other drives that come with Smartware Pro Licenses.
I got the Smartware Pro licence with a Passport drive. The About has a Validation Code that looks like an IP address i.e. x.x.x.x but does not appear to work. Is there anywhere else I can find the Validation Code?
You should’ve received an email with that information, if for some reason you don’t have I would recommend you to contact support as they will be able to assist you with that.