WD Smartware not showing some folders

Hi, I’ve searched the forum, but I didn’t find any answer to the problem I have…

The point is that I’ve been using WD smartware for more than 6 months. Today I decided to recover my computer and after retrieving the backup and installing WD Smartware, when I tried to configure a new file by file backup I discovered that Smartware does not show all the folders and files. For example, I click on the small arrow next to users folder, and no folder appears, so I can’t select any of the files I want to backup from there (documents, music, pictures, app data…). I’ve tried reinstalling Smartware, but is the same again, some folders and some files are not shown.

Anyone knows a solution for this problem?

Hi, try exploring the Smartware backup folder directly from the external hard drive. Inside the external hard drive you will see a folder with the name “smartware.swstor”, exploring this folder you can see all of your files directly.