Hi, why would WD Security v1.1.0.51 keep on reporting “Authentication Failed” eventhough I entered a correct password? I updated it, but would only report that I’ve entered an Invalid Password, so I uninstalled it, and installed the v1.1.0.51 and my “Authentication Failed” problem began. Please help me.
Hi, welcome to the community.
Have you tried installing the app on another computer and try to unlock the drive?
I am having a similiar problem using a WD Passport Ultra Metal and I posted a question about it in the WD Portable Drive forum. In my case, I can unlock the drive with the utility that is on the virtual drive at is created by the drive, but I can not unlock or lock the drive using the installed tools. I also get “Authentication Failed” errors.
I am thinking this is a permissions issue, as every works great on my late model Dell Destop, but not on the laptops in our lab which have much more security on them.
I am hoping someone else has had this problem and figured out what to change on Win7 to get it to work.
Jim
