# WD Passport Unlocker not running - can’t access drive even though it’s seen in WD Discovery **URL:** \ **Category:** Portable SSD\ **Created:** [October 15, 2021, 5:42pm UTC](https://forums.sandisk.com/t/wd-passport-unlocker-not-running-can-t-access-drive-even-though-it-s-seen-in-wd-discovery/282448 "2021-10-15T17:42:22Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![ToniDobra](https://avatars.discourse-cdn.com/v4/letter/t/b5e925/32.png) [@ToniDobra](https://forums.sandisk.com/u/ToniDobra)\ **Post date:** [October 15, 2021, 5:42pm UTC](https://forums.sandisk.com/t/wd-passport-unlocker-not-running-can-t-access-drive-even-though-it-s-seen-in-wd-discovery/282448/1 "2021-10-15T17:42:22Z")
I have a 1TB Passport which was encrypted with Drive Unlocker. I know I’ve changed a ton of software/settings on my computer, so I don’t know if this is a software issue, or a hardware one… The drive spins up fine, is detected by Windows 8 on multiple PC’s (shows up as “Eject MyPassport” in the hardware/media tray icon, and makes the USB device connected successfully sound) - but once plugged in the Locker Auto Run won’t start and I get this blank CD drive: F that once opened I get the APPLICATION NOT FOUND ERROR. DOES NOT show up anywhere in Windows disk management or even 3rd party partition management software (tried mini-tool) - this goes for both the drive itself and the Drive Unlocker … So basically the Locker Error stops me to go further! I already tried changing the path letter but still not working In the discovery software the drive itself shows up (with no information, just a generic WD My Passport title and logo) I’m at my wits end on this… Any help/advice will be much appreciated. ---
**Author:** ![Keerti\_01](https://avatars.discourse-cdn.com/v4/letter/k/9fc348/32.png) [@Keerti\_01](https://forums.sandisk.com/u/Keerti_01)\ **Post date:** [October 18, 2021, 11:13am UTC](https://forums.sandisk.com/t/wd-passport-unlocker-not-running-can-t-access-drive-even-though-it-s-seen-in-wd-discovery/282448/2 "2021-10-18T11:13:35Z")
Hi @ToniDobra, Please contact the WD Technical Support team for best assistance and troubleshooting: [https://support-en.wd.com/app/ask](https://support-en.wd.com/app/ask) ---
**Author:** ![ToniDobra](https://avatars.discourse-cdn.com/v4/letter/t/b5e925/32.png) [@ToniDobra](https://forums.sandisk.com/u/ToniDobra)\ **Post date:** [October 18, 2021, 3:39pm UTC](https://forums.sandisk.com/t/wd-passport-unlocker-not-running-can-t-access-drive-even-though-it-s-seen-in-wd-discovery/282448/3 "2021-10-18T15:39:07Z")
Did that, thank you 🙂 ---
**Author:** ![Chibyke15](https://avatars.discourse-cdn.com/v4/letter/c/b5a626/32.png) [@Chibyke15](https://forums.sandisk.com/u/Chibyke15)\ **Post date:** [August 22, 2022, 2:18pm UTC](https://forums.sandisk.com/t/wd-passport-unlocker-not-running-can-t-access-drive-even-though-it-s-seen-in-wd-discovery/282448/4 "2022-08-22T14:18:15Z")
Am also experiencing same issue … Any solution? ---
**Author:** ![natronffl](https://avatars.discourse-cdn.com/v4/letter/n/67e7ee/32.png) [@natronffl](https://forums.sandisk.com/u/natronffl)\ **Post date:** [January 1, 2023, 7:24pm UTC](https://forums.sandisk.com/t/wd-passport-unlocker-not-running-can-t-access-drive-even-though-it-s-seen-in-wd-discovery/282448/5 "2023-01-01T19:24:08Z")
Asking them to contact support doesn’t help the rest of us. Instead, how about posting the solution publicly. Thanks