# WD Passport Ultra Stopped Working

**URL:** <https://forums.sandisk.com/t/wd-passport-ultra-stopped-working/253480>\
**Category:** Portable SSD\
**Created:** [August 2, 2016, 8:30am UTC](https://forums.sandisk.com/t/wd-passport-ultra-stopped-working/253480 "2016-08-02T08:30:10Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![RoyalSikh13](https://avatars.discourse-cdn.com/v4/letter/r/a183cd/32.png) [@RoyalSikh13](https://forums.sandisk.com/u/RoyalSikh13)\
**Post date:** [August 2, 2016, 8:30am UTC](https://forums.sandisk.com/t/wd-passport-ultra-stopped-working/253480/1 "2016-08-02T08:30:10Z")

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My Passport ultra external Drive Stop working While Copying Files , now i cant see my Drive in my Computer , in disk management its showing :-  
Disk 1  
Unknown

Not Initialised  
[black] Unallocated [Blue] Primary partition.

also tried to Initialised but it says " The request failed due to a fatal device hardwaew error,"  
also tried WD Drive Utilities its shows " 0 bytes " and WD external drive format failed …  
guys please help !

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<div class="post-metadata">

**Author:** ![ERmorel](https://sea2.discourse-cdn.com/sandisk/user_avatar/forums.sandisk.com/ermorel/32/65168_2.png) [@ERmorel](https://forums.sandisk.com/u/ERmorel)\
**Post date:** [August 2, 2016, 6:47pm UTC](https://forums.sandisk.com/t/wd-passport-ultra-stopped-working/253480/2 "2016-08-02T18:47:36Z")

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Hello,

If possible, try using the drive on a different computer. Do you have any previous data on the drive that you don’t want to loose? If not, try using the WD DLG tool to write zeros on the drive.