https://support-en.wd.com/app/products/product-detail/p/218
This is an older WD Passport Ultra drive (WDBMW series), maybe 4 or 5 years old, for which WD will no longer provide active support. So, I have come to the Hive Mind to see if you guys can help me 
It worked perfectly fine until this week on my PC laptop (Windows 10), and all of a sudden, it no longer does. When I connect it with the USB 3.0 to USB cable it came with, I get a single, steady light, and the disk whirs, but my computer doesn’t recognize the drive. It is, however, recognized and visible on my husband’s PC laptop, which also has Windows 10 installed.
Why would this be, and more importantly, what can I do to fix it on my computer? This thing has every photo I’ve ever taken of my son, so it’s very dear to me (and yes, I do have backups of most of it elsewhere).
Thank you in advance for any help you can offer.
A) I am not sure. How can I figure this out? And resolve it?
b) No.
c) It works on none of my USB ports (though other usb connected devices do), and it works on all of my husband’s computer’s usb ports
d) I have another, older external drive, and my computer recognizes it.
e)No.
The older drive I just checked maps easily to the F drive. How can I determine what this other drive is trying to map to?
Did a little more troubleshooting, tried a solution from another website, where a guy was having the same issue:
“… First, plug in the USB cable halfway through any one of my desktop computer’s USB ports. Then, wait for the drive to show up in explorer. Finally, I can push the USB completely into the USB port. The difference is that the successful connection of the 2TB WD happens when the USB cable is half way into the USB port.”
AND IT WORKED. Which is great, but I something clearly isn’t right, and I’d like to understand it, and fix it at the source, rather than be nervous every time I plug in that it’s not going to work, or risk shorting the thing out or something. Any ideas, given the new information?
no idea sorry, i’ve never ever come across or had to plug a usb half-way in and then waiting before fully inserting.
bad/dirty contacts either inside the USB port on the PC and USB cable is the only guess i have.
anyways, hope you get sorted … because it’s not normal.
Thank you. Yes. I agree. Hopefully I will be able to figure it out.
Hi, I’m having the exact same problem with my WD My Passport. It wasn’t showing anywhere in my laptop until I plugged it halfway into the port and fully after getting it recognised. I’m wondering if you have managed to solve the issue?
Thank you in advance!
