# WD Passport drive wont Unlock

**URL:** <https://forums.sandisk.com/t/wd-passport-drive-wont-unlock/356747>\
**Category:** Portable SSD\
**Created:** [July 8, 2016, 10:01am UTC](https://forums.sandisk.com/t/wd-passport-drive-wont-unlock/356747 "2016-07-08T10:01:07Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Clayton\_da\_Matta](https://avatars.discourse-cdn.com/v4/letter/c/e47c2d/32.png) [@Clayton\_da\_Matta](https://forums.sandisk.com/u/Clayton_da_Matta)\
**Post date:** [July 8, 2016, 10:01am UTC](https://forums.sandisk.com/t/wd-passport-drive-wont-unlock/356747/1 "2016-07-08T10:01:07Z")

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I connected my WD Passport and clicked on the unlock icon as per normal, But instead of unlocking the device I get a warning error message stating that “you must run the WD Unlock application from the WD Drive Unlock CD associated with the drive you want to unlock”

I am confused on how to correct this as it is on the drive and I have never seen this before.  
I know the password, it just wont let me get to the input screen to unlock the drive.

Please help

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<div class="post-metadata">

**Author:** ![Hamlet](https://sea2.discourse-cdn.com/sandisk/user_avatar/forums.sandisk.com/hamlet/32/44077_2.png) [@Hamlet](https://forums.sandisk.com/u/Hamlet)\
**Post date:** [July 9, 2016, 6:04pm UTC](https://forums.sandisk.com/t/wd-passport-drive-wont-unlock/356747/2 "2016-07-09T18:04:52Z")

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Hello,

I recommend you contact WD Support directly for assistance with this issue.

> **[Support Options](http://support.wdc.com/contact.aspx)**
>
> Ways to contact WD support.