WD Passport Cant delete, copy files

Hello all,
i have 1TB WD passport, recently i cant delete any file, when iam deleting it shows file deleting window with progress bar and file deleted from external hard disk. but when iam un plug and plug again the file is still exist. same happy to copy paste also.

i already format the hard disk . so it show the formatting windows and after un plug and plug again all the files exist

Hi @kasun555 ,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:

hi i laredy opend support case. please help me