WD My PAssport ultra OFFLINE

Hi.

i have this device connected to my usb3 port, it is recognized well and is seen in my computer. i can transfer file to and from it. the problem is when i try to use the WD Backup it shows as offline and i cant backup. also with WD SmartWare i cant see the option to start the backup.

things that i tried already:

  1. different usb ports.
  2. formating the drive.
  3. firmware update.
  4. updating mu motherboard drivers.

any suggestions?

thanks in advance.

Hello,

What about reinstalling the backup software using the latest version from the support site?

Link to software:
http://support.wdc.com/cat_Products.aspx?ID=3&lang=en