Hi.
i have this device connected to my usb3 port, it is recognized well and is seen in my computer. i can transfer file to and from it. the problem is when i try to use the WD Backup it shows as offline and i cant backup. also with WD SmartWare i cant see the option to start the backup.
things that i tried already:
- different usb ports.
- formating the drive.
- firmware update.
- updating mu motherboard drivers.
any suggestions?
thanks in advance.