WD My Passport Ultra 2TB not being recognised and crashes computer

WD External and Portable SSD Portable SSD
1

Hi,

I have my external Harddrive for about 1 1/2 year. It always worked fine. Last Thursday it stopped. Suddenly it wasn’t recognised anymore and it slows down my computer until halt. And it stays like this until I remove the harddrive again.

After I remove it the computer works fine again and I get a little popup from Windows that tells me “You need to format the disk in drive E: before you can use it.” I don’t want to format it, because I have lots and lots of data on that drive. I made a backup from my computer I formated for an upgrade and now - if I can’t get the data recovered - they are all lost.

I tried already the WD LifeGuard Diagnostics but my harddrive is not recognised at all, so I can’t check of any faults.

It is not recognised in the Diskmanagement either. Sometimes - very rarely though - I see under “Computers” in the Explorer “Local Disk” (no Drive number).

I cross checked already with another cable, another computer and even another OS. No luck.

I tried to register the drive for creating a RMA but there seems a problem on the WD Website.

I don’t want to give up that drive. Can please someone help me?

Thank you in advance

2

Hi there,

same here with my WD Elements…

i’ve tried almost everything existing on the net but in vain…

would be great if some one can assist here from thte com or the staff…

Thanks.

3

This is a user forum, not a staff one. There aren’t any WD staff here, at least in an official capacity.

At best you’ll only get WD support here if one of the mods escalates it to them, but you’ll be quicker to do it yourself via the support portal.

4

I would like to do that but again, there seems to be an error on website.

Is there no one here who has an Idea what I could do?