Wd my passport help

i have a brand new hp computer with running windows 7 home 64 bit. i bought a brand new my passport 1tb hard drive. i plug up my hard drive and i have never been able to view anything on it. The computer recognizes the device under (devices and printers) in windows. It says everything is working properly. I have uninstalled the drivers and re connected the hard drive. Once it automatically installed the drivers i was still unable to view anything. I plug in my buddys same exact hard drive and it worked. I have tried to download the lastest drivers from the WD website. I have also switched cords etc.

i see it under disk management without a volume letter but i dont see it listed on the bottom. any help would be appreciated.

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any help

The drive appears to be showing…

If you don’t have other external drive connected then that drive showing with 931GB is the portable drive

was the drive formatted?

I don’t see a drive letter assigned to Disk 1. Try giving it letter.

Joe

no the drive was not formated. i tried to assign the drive a letter and it didnt work. i right click on the icon where the drive is and it didnt give me the option to assign a drive letter