WD My Passport External Hard Drive 1TB

WD External and Portable SSD External SSD for Windows
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So, I never needed a password before and backed up all my files and my life’s work of over 80,000 photos. The one night it asked me to put in a password which I have forgotten because I didn’t write it down, so please don’t respond by telling me I should have written it down because I am already aware of that. My frustration is with WD in that you need to offer a password reset. I will not erase my life’s work so I am asking you (WD) to come up with a solution to rectify the problem. I paid a lot of money for this drive back in the day and shame on this company for not offering a reset for people. Please find a fix for this.

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Hi @Codysheart,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask

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Hey there,

I totally understand your frustration, and I’m here to help you out. It sounds like you’ve encountered an unexpected password issue with your WD drive, and I can imagine how important those 80,000 photos are to you. While I can’t directly reset your password, I can certainly provide you with some steps to try and resolve this situation.

First off, I appreciate your feedback about the lack of a password reset option from WD. Let’s focus on finding a solution together. Here’s what you can do:

  1. Check for Password Hints: Sometimes, users set password hints when creating a password. Take a moment to think about any hints that might jog your memory.

  2. Try Common Passwords: If you tend to use similar passwords across different accounts, it might be worth trying some variations that you commonly use.

  3. Contact WD Support: Reach out to WD’s customer support. They might have some suggestions or workarounds for recovering or resetting the password. Even if they don’t have a direct reset option, they might offer additional insights.

  4. Software Tools: There are third-party software tools available that claim to help recover or reset passwords for external drives. However, be cautious when using such tools, as they might pose security risks.

  5. Backup Data: If you’re concerned about losing your valuable data, it might be a good idea to consult with a professional data recovery service. They might be able to assist in retrieving your files without compromising your drive.

I totally understand the emotional attachment you have to your life’s work, and I’m truly sorry you’re going through this situation. Remember, I’m here to support you, and if you have any questions or need further guidance, feel free to ask. Let’s work together to find a solution that gets your memories back.