# WD MY PASSPORT does not appear in my Mac desktop. I try to format it but can't

**URL:** <https://forums.sandisk.com/t/wd-my-passport-does-not-appear-in-my-mac-desktop-i-try-to-format-it-but-cant/402790>\
**Category:** Portable SSD\
**Created:** [December 30, 2013, 2:59pm UTC](https://forums.sandisk.com/t/wd-my-passport-does-not-appear-in-my-mac-desktop-i-try-to-format-it-but-cant/402790 "2013-12-30T14:59:37Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![fieqah](https://avatars.discourse-cdn.com/v4/letter/f/59ef9b/32.png) [@fieqah](https://forums.sandisk.com/u/fieqah)\
**Post date:** [December 30, 2013, 2:59pm UTC](https://forums.sandisk.com/t/wd-my-passport-does-not-appear-in-my-mac-desktop-i-try-to-format-it-but-cant/402790/1 "2013-12-30T14:59:37Z")

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Hello,

I have a problem regarding my external hard disc whereby it doesn’t appear at my desktop area as usually.

im using wd(my passport) for my external hard disc.

I try to format it but i cant do it. it keep on saying that it cannot do until the last block. and it keep on saying that it couldnt be mount.(unmounted)

i also try to repair the hard disc and even try to click the repair but it doesnt work and ask me to backup and reformat. but how to reformat?

now i clueless

one thing that i didnt understand was

- 1st partion : MS-DOS(FAT) format
- 2nd partion : MAC os extended

i really stress as all my files is gone and now i cant even used the hard disc anymore. please do help me to solve this problem.

my passport still have waranty until 2016. do i need to take my external hard disc to the service center or what?&nbsp;

please do help me.

MacBook Pro, OS X Mavericks (10.9.1)

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**Author:** ![JStaff](https://avatars.discourse-cdn.com/v4/letter/j/b4bc9f/32.png) [@JStaff](https://forums.sandisk.com/u/JStaff)\
**Post date:** [December 31, 2013, 9:15pm UTC](https://forums.sandisk.com/t/wd-my-passport-does-not-appear-in-my-mac-desktop-i-try-to-format-it-but-cant/402790/2 "2013-12-31T21:15:04Z")

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[fieqah](https://forums.sandisk.com/t5/user/viewprofilepage/user-id/252131),

This is most unfortunate. However, if your device is under warranty then Western Digital will kindly replace it for free. Please visit the following information related to WD’s RMA Replacement process:

[http://wdc.custhelp.com/app/answers/detail/a\_id/8/](http://wdc.custhelp.com/app/answers/detail/a_id/8/)

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<div class="post-metadata">

**Author:** ![fieqah](https://avatars.discourse-cdn.com/v4/letter/f/59ef9b/32.png) [@fieqah](https://forums.sandisk.com/u/fieqah)\
**Post date:** [January 1, 2014, 1:31am UTC](https://forums.sandisk.com/t/wd-my-passport-does-not-appear-in-my-mac-desktop-i-try-to-format-it-but-cant/402790/3 "2014-01-01T01:31:47Z")

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yes my device is still under warraty. but if i can find the receipt of my purchase and didnt remember when i purchase it. is it possible for me to get a warranty for that as i already check at the warranty check through the s/n my device is still under warranty.&nbsp;

can you advise me on this.

or do i still need to find the receipt?&nbsp;

and please do explain on the how the process of warranty will be made for me? is it difference from one country from another. because im from malaysia.

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**Author:** ![fieqah](https://avatars.discourse-cdn.com/v4/letter/f/59ef9b/32.png) [@fieqah](https://forums.sandisk.com/u/fieqah)\
**Post date:** [January 2, 2014, 9:08am UTC](https://forums.sandisk.com/t/wd-my-passport-does-not-appear-in-my-mac-desktop-i-try-to-format-it-but-cant/402790/4 "2014-01-02T09:08:14Z")

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do you get my reply sir? as i still get your answer regarding my porblem.

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**Author:** ![jubei04](https://avatars.discourse-cdn.com/v4/letter/j/4da419/32.png) [@jubei04](https://forums.sandisk.com/u/jubei04)\
**Post date:** [January 2, 2014, 2:21pm UTC](https://forums.sandisk.com/t/wd-my-passport-does-not-appear-in-my-mac-desktop-i-try-to-format-it-but-cant/402790/5 "2014-01-02T14:21:33Z")

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Hi fieqah, the receipt is not necessary to replace your drive, with the serial number is enough to replace it. Check the link below for all of the information you need to replace it.&nbsp;

How to get an RMA, (Return Merchandise Authorization) or replace a defective product under warranty

[http://wdc.custhelp.com/app/answers/detail/a\_id/8](http://wdc.custhelp.com/app/answers/detail/a_id/8/session/L3RpbWUvMTM4ODY3MjI2MC9zaWQvZEM3MlNtSmw%3D)