Dear WD support team and sympathizers.
We have an Elemets external drive 500G (WDBUZG500ABK) containing valuable for us.
Also, have no money for a data-recovery company, and we are in Greece(no dealers here), we have to solve it our self.
We need a diagnosis, I mean We need to know what it is the problem to act, and information in what can we do or software we can use, will be very welcome.
Description:
Out of the sudden Stop working (no apparent drops or shocks/hits).
We Run the recommended tests. (below are listed the outputs).
-The drive seams to spin by a quiet noise(of motor),
-No clicking, only one single click in about 2 minutes(on windows).
-Not recognize on windows7 neither Linux (Ubuntu).
-DiscManager from windows can see the disc with all the space but no partition, and ask to “Initialize Disc”.
-Gparted (on Linux) returns “Input/output error during read on /dev/sda” and after (manually) ignoring it several times, shows the capacity but “unallocated”.
-On “WD Drive Utilities” shows “Attach a supported WD Drive”.
-On “Western Digital Data LifeGard Diagnostics”: Drive it is recognized and serial, size and firmware version (1065) shown. on “Quick Test” "DLGDIAG for windows shows “08-Too many bad sectors detected.”. and S.M.A.R.T. status “Not Available”.
Different Cables, computers, ports have been tried.
So, what it is or could be the problem?
What can i do to try to recover the data?
Please: I do not look for a replacement, send it to factory or loose the data, neither nonsense reboot the computer like answers.
Many thanks in advance.
