I’ve tried pretty much every troubleshoot there is, except initializing my drive, which I can’t do because it gives an I/O error. Any part of WD software can recognise it, but file explorer can’t. So yes, I would like to recover my data. The quick drive test fails when using drive utilities, but drive status passes. Help
Hi @_fuze,
Please refer to the article DAS device displays an I/O device error when it is connected to a USB port on a PC or Mac:
https://support-en.wd.com/app/answers/detail/a_id/29364
If further assistance is needed, please open a case with our support team at the following:
https://support-en.wd.com/app/askweb
