# WD elements 1TB usb 3.0 not work but usb2.0 work

**URL:** <https://forums.sandisk.com/t/wd-elements-1tb-usb-3-0-not-work-but-usb2-0-work/401260>\
**Category:** Portable SSD\
**Created:** [March 26, 2014, 3:59pm UTC](https://forums.sandisk.com/t/wd-elements-1tb-usb-3-0-not-work-but-usb2-0-work/401260 "2014-03-26T15:59:11Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![tea\_tea2003](https://avatars.discourse-cdn.com/v4/letter/t/82dd89/32.png) [@tea\_tea2003](https://forums.sandisk.com/u/tea_tea2003)\
**Post date:** [March 26, 2014, 3:59pm UTC](https://forums.sandisk.com/t/wd-elements-1tb-usb-3-0-not-work-but-usb2-0-work/401260/1 "2014-03-26T15:59:11Z")

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I brought a new external hard-disk, WD elements 1TB which is support usb3.0, however it can’t be mounted when I plug into my desktop’s usb3.0 port and only work if I plug into the usb 2.0 but my desktop’s usb3.0 port can read another usb 3.0 harddisk, such as WD my passport.

I tried to plug it into another computer that support USB3.0 and it works so I am wondering if there is any problems with my new WD elements 1 TB harddisk? or any drivers that i need to install

Thank you

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**Author:** ![HDKnows](https://avatars.discourse-cdn.com/v4/letter/h/dc4da7/32.png) [@HDKnows](https://forums.sandisk.com/u/HDKnows)\
**Post date:** [March 27, 2014, 1:49pm UTC](https://forums.sandisk.com/t/wd-elements-1tb-usb-3-0-not-work-but-usb2-0-work/401260/2 "2014-03-27T13:49:46Z")

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Hello,

Try downloading the latest USB 3.0 drivers.