WD Drive Utilities, Security, and Discorery not finding drives!

WD Software WD Software
1

I have three drives (My Passport 500 Gbytes, My passport Ultra 1 Tbytes and a My Book) which I purchased individually over the past few years. I have attempted to use all of the software applications while having one of the three devices attached at various times and each of the applications indicate either no device attached or attach the approved device.

Windows Explorer shows each of the drives when connected. I can view folders, files and have full control so the (*) operating system does recognize the drive as being attached.

*Windows 10 1709 Creators edition

Why am I unable to get the WD applications to work properly? I made sure that all of the applications are the latest versions as downloaded from the WD site for each product. This is very frustrating to say the least.

I have not created a My Cloud account so to help with troubleshooting, not sure if this may be a cause but thought each utility should look at the drive attached.

Help!!

Ram5thwheel

2

Do you have the latest updates for Windows. This type info would show what you actual have.

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This shows I have installed the latest updates.

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What troubleshooting steps, if any, have you tried so far?

3

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I have uninstalled and reinstalled the applications downloaded from WD site to assure I have the latest versions.

I use Malwarebytes ( latest version) as antivirus and Windows Defender set for occasional scan.

Short of booting in safe mode. I have atempted to install WD Discovery and it fails every time.

Ram5thwheel

4

The following link is for information found in the Knowledge Base. Hope this helps.

5

Thanks for the response and help. I will give your suggestions a try.

Ram5thwheel