WD Drive Manager (Mac) and Snow Leopard?

WD External and Portable SSD External SSD for macOS
1

It was stated in this thread that Snow Leopard is not supported:

http://community.wdc.com/t5/External-Drives-for-Mac/Western-Digital-Drive-Manager-amp-Snow-Leopard/td-p/2579/page/7

But it is clearly stated on the product page, that it is supported:

http://support.wdc.com/product/download.asp?groupid=114&sid=61&lang=en

Supported Operating Systems

  • Mac OS 10.4.x or higher
  • Mac OS 10.5.x
  • MAC OSX 10.6.x(Snow Leopard)

I still have this issue:

Every few seconds, the WD Drive Manager logs the following message to the console:

1/30/10 11:11:30 AM    WDDriveManagerStatusMenu[3670]    *** attempt to pop an unknown autorelease pool (0x841200)

Is this going to be fixed?

2

What drive do you have? If is a NetCenter, As a suggestion, try click on this link to update the Firmware on the drive and try also reset the unit…

3

What drive are you using with the Drive Manager?  If you can give me the model number, it would help.

4

Hello bill_s!

I hope this thread is still going…

I have the same problem as steelduck.

My console reports me _every ten seconds_ that the WDDriveManager take some actions.

It’s the same log to my console.

The number of the Drive is:

  WU2Q10115300

It’ a MyBook Studo Edition II for Mac 2GB.

Installed firmware is:

WD_MB_Studio_II_1010 (1.02)

The drive is in good condition,

but i wonder why he must make this action every ten seconds.

If there is an answer to this (or better a way to get rid of it!),

please tell me!

Oliver from good old germany

5

I checked into this a little more, and can’t seem to find any issue that was specific to what you’re experiencing.  There are a couple of things you could try.

  1. Run first aid to make sure the drive’s partition is okay.
  2. You can also try running our DLG Diagnostics, to make sure the drive is physically okay.  But that only works on a Windows machine.  So, you would have to find one, and make sure your data is backed up first.
  3. There is a software that lets Macs tell you if anything is wrong.  It’s called Growl.  you could download and install it to make sure that Drive Manager isn’t trying to give you warning message of some kind.  I can’t remember for sure, but I think that Drive Manager used to use growl for its popup warnings.

That’s all I can think to tell you.  Sorry, if it doesn’t help.

6

Hello, my drive is the MyBook Studio Edition II 4TB. 

7

Hello, Please the thread that I was pointing to in the first message. The issue is clearly explained there and the last reply is from a WD person saying that the disk is EOL and you will not support Snow Leopard. 

… but it clearly says on the web site that the snow leopard is supported and we still have the issue. The Drive Manager has not been updated to fix it. 

Best Regards

Kristian Salo

8

Thanks to bill_s

There was a mistake in my first post.

My drive is - like the one from steelduck - a 4 TB.

Sorry for that.

But i see that the suggestions given by you will take no more effect,

whether it is a 2 or 4 TB drive - or i’m wrong?

It’s a poor thing that WD isn’t  able to give away a MacDrive (and WD is called it a Mac Drive - not me),

which is not in the situation to send a correct message to the system it is design for.

I had to take growl to know where my MacDrive is sick?!?

But if there is a so called drive manager, why i must install a third party software to know something about my drive?

Thats not the right way (and don’t take me wrong - nothing against growl. Adium is great with it).

Anyway - i had to agree with steelduck: WD must say something about the state of support to those drives.

And the people of WD must state it in the near future, or everybody will think that WD is not  interested in the customers who spend  a lot of money for a “high performance, three interface, best option for power video user” drive.

To the three points given by bill_s

  1. this action is taken at first and last by me - for several times - no difference.

  2. Perhaps this DLG would run on my parallels - but there is not enough room on my disks to back up 3.95 TB of *.mkv’s - that’s why i bought a 4 TB drive !!!

  3. see above

Spent 740 Euro for two 4TB Drives advertised as the choice of the professionals, i’m dissapointed by the attitude WD is showing to me - the custumer.

In my computers are running 6 WD EADS 2 TB Drives (4 in the MyBooks) - ok not a viedeo studio, but for a single person not the least.

Must i look out for another drive manufacturer?

Oliver

PS: Not a single bit is lost of one of the WD drives yet. All are running smooth and great! 

9

I’m not sure what attitude of WD you are referring to.  I’m WD and I’ve been trying to help you out.  Also, if you’ve just bought them from a legitimate retailer, then they should still be in warranty.  As for not being able to back up your data, I’m sorry, but what happens if you get a power spike, or drop the drive, or the drive fails?  You still need a backup of your critical data.  Now, about not being able to use with Snow Leopard, I don’t know.  I’ve escalated that along.

10

steelduck wrote:

It was stated in this thread that Snow Leopard is not supported:

http://community.wdc.com/t5/External-Drives-for-Mac/Western-Digital-Drive-Manager-amp-Snow-Leopard/td-p/2579/page/7

 

But it is clearly stated on the product page, that it is supported:

http://support.wdc.com/product/download.asp?groupid=114&sid=61&lang=en

 

Supported Operating Systems

 

  • Mac OS 10.4.x or higher
  • Mac OS 10.5.x
  • MAC OSX 10.6.x(Snow Leopard)

I still have this issue:

Every few seconds, the WD Drive Manager logs the following message to the console:

 

1/30/10 11:11:30 AM    WDDriveManagerStatusMenu[3670]    *** attempt to pop an unknown autorelease pool (0x841200)

 

Is this going to be fixed?

Is your drive connected via USB or Firewire?

11

I am using Firewire 800.

I really appriciate that yhou are looking into this. I am in a market for an other one of these if I get this solved. 

Now I am worried that I have no way of knowing if the RAID pair gets broken, because there is no way the drive can tell the OSX without the drive manager. 

12

Having replaced a Studio Pro II 2TB RAID 1 with the new 3TB RAID I found that it impossible to create a backup of the RAID volume.  I tried my usual apps; SuperDuper, Carbon Copy Cloner, a Disk Utility “restore” command and a finder copy of about 2.7TB of video files.  The result was that the backup process failed after a couple hundred gigabytes copied with messages indicating that the source disk, my WD RAID, was being used or accessed by some unidentified program.  The backup destination drives that were tried were a Hitachi 3TB and a WDC GreenPower 3TB.

All the disks are connected via a Firewire 800 Hub and to my iMac loaded with 10.6.7.  Like a number of others contributing to this forum, I too experience loads of WD software caused messages in the system log about “pop a RAID pool” and suspect that the Western Digital DriveManager software may be interrupting the new RAID during long backup/file transfers perhaps requiring a maintenance update to work with the new 6TB RAID.

I uninstalled the WD DriveManager software and my finder copy backup is going smoothly and is much further than was the case with my many previous attempts.  I hope that Western Digital can get this software sorted out as I have relied on it in the past to alert me when the RAID 1 becomes degraded prompting a new drive replacement for the failing one.  Might there be a beta version that provides a fix?