WD Backup on WD Passport not working

Plugged WD Passport 1TB external drive in USB 3.0 port.
Setup NTFS file system, letter G.
Downloaded WD Backup, edited schedule and files, and selected Backup Now.
It says Preparing Backup for a few seconds. But then stopped. Nothing is backed up to the external drive.
I can manually copy/paste files to the external drive, but the WD Backup doesn’t do anything.

Hello,

Have you tried uninstalling and reinstalling WD Backup?

Hello,
Yes I reinstalled the WD Discovery software, which included the Backup. It
didn’t help.
When I start the backup, I see progress msg for a few seconds, than it
stops and says the HD is offline.

I don’t have any problems using the Windows10 File History to backup my
data to the WD external drive. Just the WD Backup program doesn’t work.

1 Like

Hi,
My Passport was installed mid Dec. 2017 and WD Backup worked fine on Windows 10. I updated my HP ‘Note Book’ a couple days ago and WD Backup wont work. Reinstall didn’t help. Is there something in Windows10 that needs to changed? I have no idea of what to do…