WD 3 TB book intermittent problems

Hi All,

This is my only back up and it just started to give me problems so I was trying to copy stuff from it today to another hard drive but it keeps stoping and disconnecting from my mac, I’m not pulling anything out but it gives the  pop up that it’s been disconnected. The light stays on but it’s like the disc inside stops spinning. I"m letting it cool down now and going to try again later. Any idesa why it’s working for a bit then stopping? When I get it reconnected it’s loading stuff again but very very slowly. I can’t lose the data on here. Any suggestions how I can get everyhing off safely? Thanks

I have the same problem with My Passport 2TB USB 3.0 Portable Hard Drive.

What I tried so far:

  • A different cord

  • Set Sleep Timer to Never

  • Disabled USB Selective Suspend setting (in Power Options for Windows)

Any help will be appreciated.

I disconnected and let it cool down and then tried again. It loads very slowly main folders but won’t now show the content of it. It’s not ‘spinning’ like it used to. Is there any way to retrieve the files? I’m trying ot get it to run to pull the files off onto another hard drive but can’t get it to run and when it dose finally it’s so slow it craps out before anything gets to copy over. Freaking out as this stuff is saved directly to this hard drive and not on computer! THANKS for any help!