Warranty for 2TB Elements Hard Drive

WD External and Portable SSD External SSD for macOS
1

My 2TB Elements Drive would freeze up and stop showing up for a while and now it doesn’t show up at all. I have tried using dfferent cords.

I would like to send it back to WD to check it over for Warranty but I don’t want to spend the money mailing it if there’s a chance it will get denied because of moisture damage? Does anyone know if they can use this as a cause for denying warranty? 

Thanks,

C

2

Hi, see if the drive is recognized by DLG to run a test. Check the link below for the steps. 

How to test a drive for problems using Data Lifeguard Diagnostics for Windows 

3

Hi Ichigo,

Sorry I should have mentioned I’m on a Mac. But thanks for your reply.