I purchased a new sansa fuze from Amazon.com 6 months ago. I started having problems with it and contacted customer support. They tried to help get it working by re-installing firmware etc. Finally decided I should send it back on, gave me an RMA number and instructions to send it back.
After waiting a few weeks I contacted them and they said that my Sasa fuze was refurbished and was not under warranty. I sent them my purchase info stating it was new and there must be a mistake. I just recieved back a reply stating this is refurbished and no waranty.
I asked how can they tell this is re-furbished but have not recieved a reply. Now I don’t know where to turn. I am stuck between Amazon saying after 30 days no returns and not there problem and SanDisk saying it’s refurbished not there problem. I spent a lot of money for this new player and have nothing for it.
How can you tell if an fuze is refurbished? Also has anyone heard of similar situations. I am totally bummed and frustrated but not sure who is at fault here.