Video Converter problems......

gotbugs · March 15, 2009, 2:12am

I have a 8gig Sansa Fuze, the converter software works great with Windows XP but will not work with Vista. I have installed the newest ver of the converter.

This is the message I get when I open a video to convert.

The Instruction at 0x3100af54 referenced memory at 0x00000000. The memory could not be read.

Can you please help me fix this

Thanks

conversionbox · March 15, 2009, 2:14am

Uninstall it Delete the install file, redownload it and reinstall. Are you running 32 or 64 bit Vista?

gotbugs · March 15, 2009, 3:07am

Same error message. I uninstalled it, deleted it, and download a new copy.

I’m running 32 bit Vista

conversionbox · March 15, 2009, 3:10am

It has to be your connection to your computer or your SMC. I just connected and transferred no problem. Make sure your connected to the computer properly, by going to “My Computer” and opeining the player like a flash drive, if that works it has to be SMC.

Message Edited by Conversionbox on 03-14-2009 11:22 PM

gotbugs · March 15, 2009, 3:21am

it works fine when I run it from Windows 98… Just no Vista. Windows 98 and Vista are NOT installed on the same drive… Thanks for the help

shenanagins1091 · March 15, 2009, 3:22am

Windows 98? I thought you said XP?

conversionbox · March 15, 2009, 3:23am

It has to be your connection to your computer or your SMC. I just connected and transferred no problem. Make sure your connected to the computer properly, by going to “My Computer” and opeining the player like a flash drive, if that works it has to be SMC.

gotbugs · March 15, 2009, 3:44am

my bad… yes it’s xp and Vista. Everything works fine but video conversion in Vista

gotbugs · March 18, 2009, 1:57am

Still not working, can anybody else help me solve my video problem?

conversionbox · March 18, 2009, 2:00am

Try Rhapsody. Dont sign up for anything. It will do video conversion.

gotbugs · March 24, 2009, 1:21am

Thanks, but that doesn’t do it either… Any other suggestions?

conversionbox · March 24, 2009, 1:24am

@gotbugs wrote:
Thanks, but that doesn’t do it either… Any other suggestions?

64 bit Vista? I have heard of problems with the 64 bit. If you are running ultimate you can change it to 32 bit but other than that you may just need to use the XP computer. I dont know but maybe you need to check the Sansa media converter thread. I know the folks down there have posted tons of work arounds.

gotbugs · March 29, 2009, 5:54pm

Rhapsody doesn’t help either… any other thoughts

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