On 2-10-2014 I posted the following question, “How can my 16 GB Cruzer be flagged as a Removable Drive instead of a System Disk? [Incident: 140209-000171]”
The reply I received back follows…
Dear Mike,
Thanks for emailing SanDisk Technical Support. It is our goal to make sure you have all the resources you need to get the most from your product.
I sincerely apologize for any inconvenience caused. Please be informed that the flash drives are the plug and play storage devices. In mid-2013 SanDisk changed production of Cruzer USB Drives to show up as fixed disk to meet a requirement for Windows 8 certification. At the end of 2013, SanDisk reverted back to producing Cruzer USB Drives as removable disk. There is no tool available to change SanDisk Cruzer USB Drives between fixed and removable disk configuration. SanDisk Cruzer USB Drives in removable disk configuration will be available again shortly in retail outlets.
Also, Please be informed that Flash drives configured as fixed disks still function the same as those configured as removable disk but unfortunately it may not be recognized by the multiple software’s on the computer that can only recognize the external drive as a removable disk.
Please reply to this email for any further queries and i will be glad to assist you further.
Please refer to your My SanDisk at http://kb.sandisk.com anytime to see all of your incident history and product registration information. You can log in using your email address as your login and the password that you created.
Also, you can visit http://kb.sandisk.com, our online keyword searchable Knowledgebase, to easily find answers to your Technical Support and Customer Service questions for all of SanDisk’s products. Simply enter your search terms and our Knowledgebase will search an extensive database of commonly asked questions as well as our online forums at http://forums.sandisk.com to provide you with the most complete answers possible.
Best regards,
John S.
SanDisk Technical Support
…I’m hopeful I can find my receipt and take it back to the retailer and turn around and buy a newer version that is treated as a REMOVABLE DRIVE.
I wonder how do we know if the USB Cruzer is a SYSTEM DISK or a REMOVABLE DRIVE???
…Mike
