Just about wits end. Trying to update MyBook. Every time I do. Seems like it wants to control my computer. I have to end up shutting down my computer to make it stop. I can’t find the info that came with it so I’m not sure on vin # or model #. Got it last Christmas. Took me 6 or 7 months to hook it up. Called support… That’s a joke… Dialed #f for English, it still asked me to press 1 for English… When someone answered… I still couldn’t understand him. I think he just told me not to worry about updating what ever needs to be updated. So I saw the WD Community. I hope someone will be able to help me out. Thank You
Yes, it is working fine. But with everything I have it to where it tells me when an update is available. When you are at the home screen , to right where it says WD online, at the bottom it says:
WD SmartWare
Version 1.2.0.20 then under this a button the reads
Update Software
If it’s just there because it’s there fine. I don’t make mysef out to know computer technology. The book is connected to my desktop, which I hardly get on, but it has ALL of my pictures on it. Why my Husband bought it for me. He I would be crushed if my computer crashed and I lost them. Thank you for the tip on the info. It is now written down.