# Unlock Error

**URL:** <https://forums.sandisk.com/t/unlock-error/402865>\
**Category:** External SSD for macOS\
**Created:** [November 21, 2020, 9:43pm UTC](https://forums.sandisk.com/t/unlock-error/402865 "2020-11-21T21:43:58Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![joeyaa88](https://avatars.discourse-cdn.com/v4/letter/j/6f9a4e/32.png) [@joeyaa88](https://forums.sandisk.com/u/joeyaa88)\
**Post date:** [November 21, 2020, 9:43pm UTC](https://forums.sandisk.com/t/unlock-error/402865/1 "2020-11-21T21:43:58Z")

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Hello. I recently updated my Mac to 11.0.1 (Big Sur) and I’m trying to connect my WD My Passport drive and getting this error: “You must run the WD Drive unlock application from the WD drive unlock CD associated with the drive you want to unlock.”

What to do?!

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**Author:** ![Melbourne](https://avatars.discourse-cdn.com/v4/letter/m/b5e925/32.png) [@Melbourne](https://forums.sandisk.com/u/Melbourne)\
**Post date:** [November 26, 2020, 9:20pm UTC](https://forums.sandisk.com/t/unlock-error/402865/2 "2020-11-26T21:20:48Z")

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Same problem here. Very keen for an answer too!

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**Author:** ![Melbourne](https://avatars.discourse-cdn.com/v4/letter/m/b5e925/32.png) [@Melbourne](https://forums.sandisk.com/u/Melbourne)\
**Post date:** [November 28, 2020, 6:44am UTC](https://forums.sandisk.com/t/unlock-error/402865/3 "2020-11-28T06:44:33Z")

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I found the answer here… and it worked for me… [WD Passport won't unlock after Mac OS update! - #15 by DaveyJake](https://community.wd.com/t/wd-passport-wont-unlock-after-mac-os-update/242697/15)

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**Author:** ![samratsisir](https://avatars.discourse-cdn.com/v4/letter/s/ed8c4c/32.png) [@samratsisir](https://forums.sandisk.com/u/samratsisir)\
**Post date:** [February 4, 2021, 8:24am UTC](https://forums.sandisk.com/t/unlock-error/402865/4 "2021-02-04T08:24:44Z")

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For anyone searching for answers after Big Sur update:  
Please download WD discovery from WD official site. It will discover all your connected drives.

 ![Screen Shot 2021-02-04 at 14.09.06](https://global.discourse-cdn.com/sandisk/original/3X/9/3/930f11417cd8fb6631c4f1c25fbbd9fc3921b6ae.png)  
 ![Screen Shot 2021-02-04 at 14.06.40](https://global.discourse-cdn.com/sandisk/original/3X/4/b/4b31e5754361c9e5ff3c0a4875b00573f5906692.jpeg)

This solved it for me.