Unable to read my 120GB External HDD

WD External and Portable SSD Portable SSD
1

Hi Guys

I have this hardrive (120GB) Model: WD1200U017-001. I connected the hdd yesterday and now my Windows XP/ and Windows 7 PC is not able to read the HDD.

I downloaded the USB Device Viewer Utility on PC and found the following error in the first line

          —===>Device Information<===—

*!*ERROR:  no String Descriptor for index 76!

          —===>Device Information<===—*!*ERROR:  no String Descriptor for index 76!

How can I retreive the data from the HDD. it has all my photos, videos and so much more.

Complete Error Log is

          —===>Device Information<===—

*!*ERROR:  no String Descriptor for index 76!

ConnectionStatus:                  

Current Config Value:              0x01   → Device Bus Speed: High

Device Address:                    0x01

Open Pipes:                           3

          ===>Endpoint Descriptor<===

bLength:                           0x07

bDescriptorType:                   0x05

bEndpointAddress:                  0x02   → Direction: OUT - EndpointID: 2

bmAttributes:                      0x02   → Bulk Transfer Type

wMaxPacketSize:                  0x0200 = 0x200 max bytes

bInterval:                         0x00

          ===>Endpoint Descriptor<===

bLength:                           0x07

bDescriptorType:                   0x05

bEndpointAddress:                  0x86   → Direction: IN - EndpointID: 6

bmAttributes:                      0x02   → Bulk Transfer Type

wMaxPacketSize:                  0x0200 = 0x200 max bytes

bInterval:                         0x00

          ===>Endpoint Descriptor<===

bLength:                           0x07

bDescriptorType:                   0x05

bEndpointAddress:                  0x81   → Direction: IN - EndpointID: 1

bmAttributes:                      0x03   → Interrupt Transfer Type

wMaxPacketSize:                  0x0002 = 1 transactions per microframe, 0x02 max bytes

bInterval:                         0x0C

          ===>Device Descriptor<===

bLength:                           0x12

bDescriptorType:                   0x01

bcdUSB:                          0x0200

bDeviceClass:                      0x00   → This is an Interface Class Defined Device

bDeviceSubClass:                   0x00

bDeviceProtocol:                   0x00

bMaxPacketSize0:                   0x40 = (64) Bytes

idVendor:                        0x1058 = Western Digital Technologies, Inc.

idProduct:                       0x0701

bcdDevice:                       0x0240

iManufacturer:                     0x59

*!*ERROR:  no String Descriptor for index 89!

iProduct:                          0x4C

*!*ERROR:  no String Descriptor for index 76!

iSerialNumber:                     0x3F

*!*ERROR:  no String Descriptor for index 63!

bNumConfigurations:                0x01

          ===>Configuration Descriptor<===

bLength:                           0x09

bDescriptorType:                   0x02

wTotalLength:                    0x0027   → Validated

bNumInterfaces:                    0x01

bConfigurationValue:               0x01

iConfiguration:                    0x69

*!*ERROR:  no String Descriptor for index 105!

bmAttributes:                      0xC0   → Bus Powered

MaxPower:                          0x01 =   2 mA

          ===>Interface Descriptor<===

bLength:                           0x09

bDescriptorType:                   0x04

bInterfaceNumber:                  0x00

bAlternateSetting:                 0x00

bNumEndpoints:                     0x03

bInterfaceClass:                   0x08   → This is a Mass Storage USB Device Interface Class

bInterfaceSubClass:                0x06

bInterfaceProtocol:                0x50

iInterface:                        0x00

          ===>Endpoint Descriptor<===

bLength:                           0x07

bDescriptorType:                   0x05

bEndpointAddress:                  0x02   → Direction: OUT - EndpointID: 2

bmAttributes:                      0x02   → Bulk Transfer Type

wMaxPacketSize:                  0x0200 = 0x200 max bytes

bInterval:                         0x00

          ===>Endpoint Descriptor<===

bLength:                           0x07

bDescriptorType:                   0x05

bEndpointAddress:                  0x86   → Direction: IN - EndpointID: 6

bmAttributes:                      0x02   → Bulk Transfer Type

wMaxPacketSize:                  0x0200 = 0x200 max bytes

bInterval:                         0x00

          ===>Endpoint Descriptor<===

bLength:                           0x07

bDescriptorType:                   0x05

bEndpointAddress:                  0x81   → Direction: IN - EndpointID: 1

bmAttributes:                      0x03   → Interrupt Transfer Type

wMaxPacketSize:                  0x0002 = 1 transactions per microframe, 0x02 max bytes

bInterval:                         0x0C

2

Hello,

In terms of trouble shooting what you have done so far?

  • Did you test your drive with a different USB cable?

  • Did you test your drive using a different USB port preferable the one on the back?

  • Do you have any other USB device connected to your computer?

3

Hello,

I am having similar problems to the person you replied to.

My friend has the same External HDD and I used his USB cable on another computer and it did not work. I also tried using his HDD with my cable and it didn’t work.

Any help would be awesome. 

Thanks!

4

I am sorry for replying late. 

Yes I have tried all those things. I have tried with 2-3 different cables. Tried a different USB external drive with the same cable as well and it works.

I have attached the drive alone and with other USB drives as well but it did not work :frowning:

Also i have tried different USB ports as well. I also tried opening on different computers, one with Windows 7 and one with XP.

5

Well, it seems like the drive is not getting power and is faulty. The only recommendation is contact WD for replacement, you can do so either by phone or email.

To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en