Unable to format Sandisk Cruzer Switch 32GB.

I’ve been pulling the hair from my head trying to resolve an issue concerning my USB drive. I can’t seem to format my USB drive. It shows up as “Sandisk Firebird Media”. The size that it shows is 67,1mb. This is also the maximum amount of memory i can choose to assign to the USB drive. I’ve tried it both on Windows 10 and OSX Yosemite. I have also tried a HP USB Disk Storage Format Tool. Neither of that worked. I get an error message “Can’t complete formatting drive (H:)”. I hope someone is able to solve this issue for me as i would really love to make use of the amout of storage it should originally contain.

It sounds broken.  Return it for a free replacement.