unable to connect view to computor

I do not know much about computors.  I bought a view 8 and when I connected it to my comutor I get this—

one of the usb devices attached to this computor has malfunctiones and windows does not ecognize it.

I sent a message to sandisk and they told me to do a couple of things - do not remember now what it was

anyway I did what they said and still nothing —can anybody help me???

Try switching the USB mode to MSC. It’s found in Settings on your player.