Background
Previously was able to access MPW with my Huawei P9 as I used it on our travels 3 years ago.
- Have the 2Tb MPW
- Installed latest firmware My Passport Wireless v1.07.02
- Chkdsk the drive and there were no problems
- Am able to see that I connect to the MY Passport wifi (from the phone)
- Also enable thru Dashboard the connect thru to home wifi
Upon connecting to MY Passport wifi and launching the My Cloud OS3 (on the same phone)
I then select on MY Passport on my phone expecting to see my folders but immediately get the following:-
"MY Cloud
Unable to access the My Passport Wireless. Check your mobile device’s WiFI settings and make sure you are connected to the My Passport Wireless network. (1004)"
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I DID check my phone and it shows that I am connected to MY Passport network.
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Moreover, I access the MY Passport dashboard on my desktop and it also shows my Huawei P9 as being connected to MyPassport wifi.
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This is the third or more times I have reset the MPW by pressing down both the PWR and Wireless button to reset the device.
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In one of the reset, I connected directly to the desktop and quick reformat the disk after backing up the folders. (not sure this is a factor in the error I am getting).
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Since the reformat, I CANNOT access the MPW via phone, yet I CAN access MPW from the desktop as MPW appears as media device in my PC Network. THE only problem is when I select the MPW it runs a browser and up comes Twonky page which I never did install …so I can see photos and videos but I want to stream my photos and videos on my mobile device.
In summary, on my phone I am connected to the MY Passport network, on the desktop, the MYP is showing up in Desktop under the Network Icon as a Media and storage device. However I cannot get past the app MY Cloud OS 3 to access and stream by files.
Hopefully this community could shed some light to this situation. Thanks and regards
