Trying to restore to a clean install Windows 10 HELP!

WD Software WD Software
1

Hi,

Newb here! I backed up my wife’s laptop using HD backup (Version 1.6.6060.18987) it was running Windows 10 64 bit. I had to clean install windows 10.

I am trying to recover files (I re-install WD Backup and it will allow a restore). But! it is extremely slow and doesn’t recover everything. I am using a 3 TB Passport Ultra.

It doesn’t allow me to restore after that as it says that I haven’t created a backup plan???

What good is a backup if you can’t restore??? Anyway, can anybody enlighten me as to what I am doing wrong???

I am about to get a divorce from my bride of 50 years if I can’t get this to work. Was I stupid to trust WD???

Thanks in advance,

Dave

2

Hello,

You can retrieve the files manually.

Go to the root of your drive and look for the backup folder called “WDbackup.Swstor”. You can browse this folder for your files.