I’ve had my player for quite a few years. Yesterday I tried to add a few more songs using the same process I’ve used in the past, which is drag and drop. Each attempt was a partial failure. When I check my player I can see the name of the song, artist and length, however the file size is 0 kb. Please note that existing songs on my player work fine and have for at least 2 years.
From there I figured a version update might solve the problem. Trying to download the newer version also failed. BTW, the version on my player is 0.102.18A. Unable to update I then tried to do a factory reset, which also failed. When I answer “yes” to reset to factory defaults, then menu goes back to the setting menu.
Any ideas? Again, unable to fully copy mp3 files, unable to update to newer version and unable to reset to factory settings.