For some of us, our Sansa Connects are still under warranty. The store I purchased mine will not give me a refund, but I feel that losing the wireless capabilities completely removes the core reason I purchased my sansa connect.
I feel that because they are removing a feature that is, in fact, a major feature that gives it a competitive edge on other players in the market, I think we could have a pretty good case in court.
Granted, I’d rather get Sandisk support to fix this, but they have been unwilling. One promised me a refund- gave me a case number, and then I called back with my info, and they told me they had no idea what I’m talking about, but there are no refunds available.
In my opinion, it’s stuff like this that companies shouldn’t get away with. Support your product, or do the right thing.
