I can’t say enough about how great Sandisk has been with an issue I had with one of their products! When I first e-mailed them with my problem I really didn’t think I would get any satisfaction. But I would have gotten it off my chest at least. I was amazed when a response came within 24 hours! After complying to some resonable requests by them, (and easy to follow instructions) they sent me a brand new replacement item. It arrived today by UPS. The whole process only took 2 weeks. Sandisk now has a customer for life!! I just had too share this experience.