I did that, but some of the files are not showing up in the Fuze library. So, I thought I would use SMC to get them on the player and that might fix the problem. I downloaded and installed the latest firmware and thought that might solve the problem. Nothing fixed it. It’s not DRM protected files, either.
Have you looked in the lists to see if you have any listed as ‘Unknown’? This is a common occurance with people unfamilar with the way these things work. Song files (.mp3, .wma, etc.) have information encoded within the file itself with the ‘info’ about the song (Artist, Album, Track Name & #, etc.). These are called ID3 tags. This is where the player finds the information to display in your lists and ‘While Playing’ screen. Sansa players are very particular about reading these tags. Not only do they have to be in the right format for them to even see them, but they cannot have any foreign characters, or excessively long or extraneous information in them.
When the player encounters a tag it can’t read, it classifies it as ‘Unknown’. Many people new to these devices will find their ‘missing’ music there, then start the education process about ‘taggging’ so they their music information is displayed correctly.
With the latest firmware updates for the Fuze, you can also navigate by folder to find your music, but unless the tags are corrrect, the info displayed while the song is playing will still be wrong.
And yes, while the name of the Sansa Media Converter itself is mis-leading because audio files are definitely ‘media’, it does not convert or transfer these type of files. Videos and/or photos only.
CB is right, you can just drag & drop your music files from your computer to your Fuze. You can also use Windows Media Player (and others) to ‘sync’ the music over to the device, although personally I don’t recommend it; it seems to create more problems than it solves. Here’s where to find the User’s Guide that may sort a lot of things out for you. Have you read it yet?