smc.236 still wont work for fuze! help

so first i installed the smc .220 and the convert button was grey so i found out i had to upgrade to .236 so i did i tried the smc and still NOTHING!! the same problem!! im able to upload a movie but not able to convert it. is there anything wrong im doing? help! (too bad i opened the stupid box where it came in or straight back to the store it wouldved gone by now!)

mine just gets stuck a certain spots and wont finish converting, is that same with you?

yep that happens to me just add one more video or picture then you want to convert and that way when it stops working you can unplug the fuze and all but the last item will be on the player and your all set.