SmartWare Pro Trial Back-up files missing!

WD Software WD Software
1

Last week I downloaded SmartWare Pro trial software, installed it and activated backup by category.  I am running XP SP3 and am using a 1TB HD Elements drive as my backup disk.  I did this to replace Nero Backitup because it has been such a resource hog.

  1. I have two hard disk drives on my system and I would like to back them both up.  Smartware seems to only allow you to select one drive to backup “from”.

  2. It took 3 days to do any backing up which was a surprise.

  3. As (bad) luck would have it, I needed to recover a file I accidently overwrote.  When I went looking for it in the backup, the entire series of directories where my backup was was MISSING,

viz (should have been the hierarchy):

E:

    Koalas and Environment

          Koala Sightings

                1990-1991

                 -

                 -

                 2012-2013

                        Sightings 2012-13.xls

However, the backup had NO DIRECTORIES below Koala Sightings and consequently no file to restore.  I tried a search of the entire elements drive in case it was “hiding” somewhere else but no luck.

I can’t find any documentation that states a restriction on the number of levels of directories.

Unless 1 & 3 are addressed, I gues I won’t be shelling out money when the trial period expires.

Ian

     

2

Not certain why it will skip a file within the same root directory of others that have been backed up.

Please try to run a backup again and test and see if there are any discrepancies and confirm what software build you are using.

1 Like
3

As  suggested, I rerun the backup and all the subdirectories did turn up this time!  Unfortunately the WEREN’T there when I tried to recover my file.  So, either the backup was in progress when I tried to recover or it terminated before completing previously, perhaps I shutdown the PC before completion.

This highlights another problem I have with SmartWare Pro.  it gives me no indication when it is actually doing a backup and possibly will terminate early if I shutdown.  I have no idea.

And you haven’t answered the question about how to backup multiple hard drives on a single PC.  If it can’t be done, it seems to be a significant restriction.  It can’t be a rarity for people to have multiple drives.

Ian

4

It can backup more than one drive in a computer.

You will select the drive letter of the desired drive you wish to backup.