daytrdr, I followed your recommendation to use v 1.3.3.6 instead of v 1.3.3.7. That does not install either. I am running an iMac version 10.10 Yosemite. The install has been “running?” for 45 minutes and the activity icon has been “spinning” for that long. I will re-boot my machine while I wait for an answer.
Hi there,
Are you able to install that version of the software on a different computer? If yes, please try that.
Also make sure that your computer is running the latest updates including JAVA updates.
I have only one computer, as I have been retired since 2012. All available updates for my computer have been applied as they became available. The updates installed in the last 30 days are:
OS X Yosemite Recovery Update
version 1.0
installed Apr 25, 2015
OS X Update
version 10.10.3
installed Apr 25, 2015
Digital Camera RAW Compatibility Update
version 6.04
installed May 7, 2015
Safari
version 9.0.6
installed May 7, 2015
Anything else that I can answer, please ask…
Hi there,
On this case try contacting support so they can better assist you on this matter:
