# Showing error and my all family pictures are encrypted in vault **URL:** \ **Category:** SecureAccess 2.0\ **Created:** [October 18, 2014, 4:19pm UTC](https://forums.sandisk.com/t/showing-error-and-my-all-family-pictures-are-encrypted-in-vault/59888 "2014-10-18T16:19:50Z")\ **Posts on this page:** 1\ **Showing post:** 5
**Author:** ![m2pc](https://avatars.discourse-cdn.com/v4/letter/m/7c8e57/32.png) [@m2pc](https://forums.sandisk.com/u/m2pc)\ **Post date:** [January 26, 2015, 12:04am UTC](https://forums.sandisk.com/t/showing-error-and-my-all-family-pictures-are-encrypted-in-vault/59888/5 "2015-01-26T00:04:31Z")
I was given a SanDIsk cruiser drive by a relative, and they told me the files were lost.  When I logged into the SecureAccess Vault, it gave some sort of error message like “Unable to access vault”.  All of his files were encrypted .DAT files that could not be accessed.  The SanDisk Vault application showed an empty vault. About ready to give up, I started poking around and found this file: SanDisk Secure Access Vault\System Files\USB Flash Drive-A20046839E03E771.idx It was **ZERO BYTES** long, which looked suspicious to me. I also saw this file: SanDisk Secure Access Vault\System Files\USB Flash Drive-A20046839E03E771.idx.bak Which appeared to be a backup of the original Index file. So I did the following: 1. Renamed the original “USB Flash Drive-A20046839E03E771.idx” file to “USB Flash Drive-A20046839E03E771.idx.old” 2. Renamed the “USB Flash Drive-A20046839E03E771.idx.bak” to “USB Flash Drive-A20046839E03E771.idx” 3. Restarted the Vault application, logged in again 4. All the files appeared! Hopefully this can help someone else with a similar problem. --- _[View the full topic](https://forums.sandisk.com/t/showing-error-and-my-all-family-pictures-are-encrypted-in-vault/59888)._