SDXC 64GB card Problems

Footage shot on Sony A7rii using Extreme PRO  SDXC card I cannot download the clips to ClipWrap the message said

The operation could not be completed

 I use sdhc cards in my Sony NEX-FS700 and the footage imports into ClipWrapwith no problemdo i need to down load software for the cards?. I am on Mac OS Sierra 10.12.6

there is not any software for the card. can you manually copy the data off the card using finder? if so you may want to contact ClipWrap support.