Scroll wheel won't work; volume keeps going down

I purchased my Fuze from eBay used, and at first, I loved it.

A few days after receiving it, though, the scroll wheel stopped working, and now, the volume keeps going down and I can’t turn it up.

Please help! I like this little player and really don’t want to get a new one.

Download the firmware for the player and reinstall it. If that doesn’t work then you have a hardware problem and are out of luck. Some people sell broken items on Ebay. Be careful when buying used electronics on Ebay.

You need to contact your seller on eBay and explain it is defective. Send it back (if possible) and get a another one.