Screen lights, blue ring comes on and Fuze shuts off - no splash screen

My daughter’s Fuze is not working.  I can get the computer to recognize it as a thumb drive, but nothing else.  Off the computer I turn it on, the screen lights (no message or splash screen" then the blue ring come on.  It then shuts down.  I have tried to hold the switch on by itself and with the menu button pressed.  It always turns the screen on then the blue ring, then shuts down.  I have tried holding it on (in both “modes”) for over a minute.  Any suggestions?

Calling SanDisk Tech Support?

Sorry, but if you’ve already tried the reset and it did no good, then that’s what I would do.