I searched through the descriptive threads and other threads and couldn’t find an explanation of how to fix this, but here is my situation:
(Operating system: Windows XP )
These all happened about a week ago:
I turned on my Fuze, and it froze on the image of viewing the song view, and I did not know of the soft reboot function at the time. I let it die, and charged it up, but it was still frozen. When I plugged it in, it was not recognized yet there was no “USB Not Recognized” message, yet it still charged.
After that, I looked at solutions to the problem. I attempted soft reboot (maybe it’s called soft shutdown?, something of the sort) which did not work.
I learned that I may need new firmware, and had not ever before downloaded any firmware or firmware downloading resources (did not know it was pertinent). I attempted to get the software to download the firmware system, but could not becuase the Fuze is not being recognized by computers.
I tried on multiple computers, and there was no “USB not recognized” message and the item was not officially recognized by the computer.
I assumed the next step may be to uninstal and reinstal the player, but wanted to check what my next step should be here first.
Message Edited by German3945 on 12-18-2009 10:39 PM