I own a Sansa Fuze 8G that I absolutely love - or loved, as the case may be. You see, a few weeks ago the thumb wheel stopped turning because a friend of mine spilled a single drop of soda on the unit. The moisture did not damage the electronics, thankfully, but the sugar gummed up the wheel. I knew immediately that the unit would not be covered under warranty, so I contacted Sansa Technical Support to open a case file so I could send it in for non-warranty repair. As many of you know, Sansa does not offer repair services on the Fuze.
My next option, having nothing to lose, was to attempt to repair the unit myself, but I need repair parts to do so. Namely, a thumb wheel. Sansa does not sell these parts and could not provide a resource that does.
The reason for this thread is fairly simple. While speaking with a tech support representative in the Phillipines, he recommended that I “simply purchase a brand new unit”. As much as I love this MP3 player, why in the world would I spend another $80.00 on a piece of equipment that cannot be repaired and is not supported? Sure they have a 1 year warranty as long as you do nothing to cause the issue…but that doesn’t help those of us who drop the unit or, like in my case, have friends who aren’t really careful with their sodas. The thumb wheel assembly couldn’t cost more than few dollars sold separately, and would be very easy to replace. Since Sansa doesn’t sell them and can’t refer a company that does, I’m faced with one of two choices: roll the dice on another Fuze, hoping that nothing happens to the unit…ever, or buy an iPod. While I don’t like iPods…at least the manufacturer services and supports their products.
Sansa should consider advertising the Fuze as the world’s finest DISPOSABLE MP3 player. At least you’d be aware that you’re throwing away your money in the event something happens to it outside the scope of the warranty…in advance.