Sansa refuse to shuffle as wanted + resetting

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1

Im starting to give up on this player, its kind of 2-3 problem in one here thath seem to have a mystic connection hard to penetrate

Its offcorse possible to be kind of annoyed on this player:s poor shuffle capabilitities, cause its allways shuffling in the same pattern, track 1, track 57, track 16 every time etc, its basicly works the same as having shuffle sett to “Off”  track 1.2.3.4, but its now just some other track numbers…dont you agree?, a bigger problem is thath after every time i have re-charged the player and started it again…shuffle is being sett to sett to “Off” again, then the biggest problem start if you have a track currentley playing (track 1!!) 

while you wanna go to settings and persist thath shuffle should allways be “On” and you press it…

…the player is turning off directley, if you then restart it after it will play a track and totally lock up on it, you can’t change to another and you can’t turn down the volume…wich ís allso setted up to max just to be a pain in the ass (what! do you have the headphones in the ass?? :dizzy_face:  )

and then you start to press random buttons to fix it…thath will only lead to thath the player dies, and is impossible to start it again if you do not deafult it, i write this cause its allways allways the same details involved before it happends, so if you get this well known problem  http://forums.sandisk.com/sansa/board/message?board.id=express&thread.id=983&page=1 be alert if you maybe did something similar thath i describe above before it happend.

This symthons have made it totally meaningless for me to have a “Go list” seens i have to deafult the player 3 times a week cause of this, on top on thath the player somethimes deafult itself even if you have not touched it, its really sensitive for something? (well atleast you have to choose language again just beacuse you have charged the player…have not deterned yet if it allso resett the Go list but most likley)

But i would focus this thread on the fact…thath editing shuffle settings seem to be trigger to thath the player will stopp work…like we all have experinced with this modell …and thath shuffle goes “Off” and doesnt shuffle good

I have the latest firmware

any ideas?

Message Edited by Kloppstock on 01-15-2008 06:09 AM

2

@kloppstock wrote:

Im starting to give up on this player, its kind of 2-3 problem in one here thath seem to have a mystic connection hard to penetrate

 

Its offcorse possible to be kind of annoyed on this player:s poor shuffle capabilitities, cause its allways shuffling in the same pattern, track 1, track 57, track 16 every time etc, its basicly works the same as having shuffle sett to “Off”  track 1.2.3.4, but its now just some other track numbers…dont you agree?,

The shuffle order should change every time after you turn shuffle off, go back to the music list, then turn shuffle back on again. You should also get a new shuffle list if you change to album, artist, playlist, etc., and it creates a shuffled list for that group rather than all songs.

If it doesn’t, this is something to investigate. My guess would be hardware problem with the clock on the device (which is used internally for DRM subscriptions).

Whatever, on my Express the shuffle order stays the same until I do the shuffle on/off sequence.

a bigger problem is thath after every time i have re-charged the player and started it again…shuffle is being sett to sett to “Off” again, then the biggest problem start if you have a track currentley playing (track 1!!) 
while you wanna go to settings and persist thath shuffle should allways be “On” and you press it…

…the player is turning off directley, if you then restart it after it will play a track and totally lock up on it, you can’t change to another and you can’t turn down the volume…wich ís allso setted up to max just to be a pain in the ass (what! do you have the headphones in the ass?? :dizzy_face:  )

and then you start to press random buttons to fix it…thath will only lead to thath the player dies, and is impossible to start it again if you do not deafult it, i write this cause its allways allways the same details involved before it happends, so if you get this well known problem  http://forums.sandisk.com/sansa/board/message?board.id=express&thread.id=983&page=1 be alert if you maybe did something similar thath i describe above before it happend.

 

This symthons have made it totally meaningless for me to have a “Go list” seens i have to deafult the player 3 times a week cause of this, on top on thath the player somethimes deafult itself even if you have not touched it, its really sensitive for something? (well atleast you have to choose language again just beacuse you have charged the player…have not deterned yet if it allso resett the Go list but most likley)

But i would focus this thread on the fact…thath editing shuffle settings seem to be trigger to thath the player will stopp work…like we all have experinced with this modell …and thath shuffle goes “Off” and doesnt shuffle good

 

I have the latest firmware

 

any ideas?

I have two ideas. First, if it is a software issue, it may be a problem with a song or file on the device. To test that theory out, format the device, and put only a few songs on with known good tags, rather than filling it up. If nothing else, copies of the original songs which came with it would work for testing. Then see if it behaves oddly with only these songs on – if shuffle order changes each time, and if it still resets/shuts off mysteriously.

You might also try redoing the firmware upgrade, which also formats the device, before doing this.

If this doesn’t work, and the thing misbehaves with no odd songs and cleanly formatted, I’d suspect a hardware problem. Bad switches/circuits.

3

Yes im gonna do some major testing on your advices, a question i can take now however

“You might also try redoing the firmware upgrade” wich are the files i should delete inside sansa directory to do this?

4

To redo the firmware, just run the firmware updater. It doesn’t matter if you use a new or old version, or the same version. It will format the Express, clearing everything – all files and settings, including FM stations, and put a copy of the current firmware on it.

You could also use the format on the device, and that will also clear things, but since the firmware updater does that too, why not do both? Can’t hurt anything.

Oh, while I’m thinking of this: The firmware update doesn’t put the default folders, such as Music, on the device. You have to make them yourself (or just keep a copy of the Music folder on your hard drive, then copy it over after formatting).

I’d like an answer on this issue myself. I’m going to try the same thing this weekend, see whether it changes how it performs. I can work with the shuffle thing, because I can get a new list by repeating shuffle-off, play song, shuffle-on. Changing some song files also should make a new list (again, not ideal). It would be better if every new list, whether done after a reset or not, was fairly unpredictable, but at least there is a way to get a random order.

The seemingly random reset, though, is a pain. I go to advance to the next song, or back to the music list to select a different song/album, and bam – reset. It is faster and easier to reset than it is to turn the Express off, and that shouldn’t be the case.

5

Some followup stuff: Use the offline standalone updater from the ‘how I debricked my Express’ thread. I remember the updater offering to update even though I had the latest firmware without changing regions, but it wouldn’t let me do so when I tried it yesterday.

So I did the standalone update, which did so without formatting the device (unlike before). I then did a format, using the device menu.

I then copied the songs back onto it. I checked all for empty tags using Monkey Media, but did not rewrite them in Unicode or any other tag syncing. Now, maybe it would be a better test if I used files which I knew all had perfect tags, but the Express should work with most tagged files without crash issues, right?

Shuffle still works the same. I did notice that pressing shuffle off, then on again, will immediately create a new shuffle list. No need to play a song, I guess I did that just to test where I was at.

Random reset still happens. Is that an issue for anyone else?

What happens for us is that the device will reset without intentionally presssing the reset combo (center-select and volume +). Also, is it really supposed to only take a momentary press of those two buttons, easy to do when holding it and playing, to reset?

6

 Here we go again, better late than ever

Quote Inkadinkadoo

 “Random reset still happens. Is that an issue for anyone else?
What happens for us is that the device will reset without intentionally presssing the reset combo (center-select and volume +). Also, is it really supposed to only take a momentary press of those two buttons, easy to do when holding it and playing, to reset?”

Yes thath is a problem, if you have charged the player in usb and then pull it out…it somethimes resetts just after, without you have ever touched thoose buttons. Thats why its impossible to relie on the “Go List” i have concluded, my plane til this date has been to save time and let my smooth-relaxing-songs be just saved to Go list, and i then “sleep with them”…on, but all this goes to hell if the player resetts after the evening-charge cause there is a risk thath when you finally are about to get unconscious in bed to the soft tunes of Slipknot’s single "Wait And Bleed"  the song will end…and next song to shuffle-start are 20000000000000000 Exajoule  of “Lady In Red” straight into the hearing path,

its like killing a cat in bed with a brass-tube and try to slepp at the same time!

So i wanted to have thoose up-beat songs sepparated in a real playlist, and the soft in G list, but now it looks like i must crete both music styles in playlists, seppared preferable :slight_smile: then just hope thath player-self resett doesnt will empty real playlist also like the Go-List?, is thath something you have experienced?

And seens last time i have fully restarted my player from scratch, and redoing the firmware upgrade, and added the songs again…but this resett problems continued directley, both by klicking one moore time on “yes” to shuffle in the middle of it…and just by unplugg the player from USB from time to time

Any solutions anyone?

Message Edited by Kloppstock on 04-06-2008 04:43 AM