# Sansa Media converter Problem

**URL:** <https://forums.sandisk.com/t/sansa-media-converter-problem/37915>\
**Category:** Sansa Fuze\
**Created:** [February 19, 2009, 5:08pm UTC](https://forums.sandisk.com/t/sansa-media-converter-problem/37915 "2009-02-19T17:08:41Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![pimpim](https://avatars.discourse-cdn.com/v4/letter/p/58956e/32.png) [@pimpim](https://forums.sandisk.com/u/pimpim)\
**Post date:** [February 19, 2009, 5:08pm UTC](https://forums.sandisk.com/t/sansa-media-converter-problem/37915/1 "2009-02-19T17:08:41Z")

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Hi all,

I’ve just got my Sanza fuze 8GB, i have the last version of the media converter and updated the firmware.

And yet, as I try to convert a .WMV, and although it apparently successfully converted, I get the message “Unsupported media format”&nbsp;:dizzy\_face:

Any ideas? Thanks a lot!

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**Author:** ![tapeworm](https://avatars.discourse-cdn.com/v4/letter/t/ea5d25/32.png) [@tapeworm](https://forums.sandisk.com/u/tapeworm)\
**Post date:** [February 19, 2009, 5:17pm UTC](https://forums.sandisk.com/t/sansa-media-converter-problem/37915/2 "2009-02-19T17:17:12Z")

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Most find they have to first use another conversion program to get the video into a format that the SMC likes.

You can find more details by searching here or perusing the [Sansa Media Converter](https://forums.sandisk.com/sansa/board) board.

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**Author:** ![mptres](https://avatars.discourse-cdn.com/v4/letter/m/a587f6/32.png) [@mptres](https://forums.sandisk.com/u/mptres)\
**Post date:** [February 19, 2009, 9:01pm UTC](https://forums.sandisk.com/t/sansa-media-converter-problem/37915/3 "2009-02-19T21:01:42Z")

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Return it as soon as you can trust me.

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**Author:** ![conversionbox](https://avatars.discourse-cdn.com/v4/letter/c/f6c823/32.png) [@conversionbox](https://forums.sandisk.com/u/conversionbox)\
**Post date:** [February 19, 2009, 9:11pm UTC](https://forums.sandisk.com/t/sansa-media-converter-problem/37915/4 "2009-02-19T21:11:50Z")

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There is no Need to return it. The Fuze is a spectacular player, if you are willing to do a little work, to make the Fuze work for you. SMC is a very tricky program, but there are thousands of work arounds and suggestions for adding video to the Fuze. It is jus a matter of looking around and trying a few things and finding what works best for you. I for example have no problems with SMC, on the condition that I use mpeg, or avi files for the video I want to add. Thats what works for me, what works for you may be very different. So the best thing you can do is play around a little bit.

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**Author:** ![sad](https://avatars.discourse-cdn.com/v4/letter/s/8797f3/32.png) [@sad](https://forums.sandisk.com/u/sad)\
**Post date:** [February 22, 2009, 11:52am UTC](https://forums.sandisk.com/t/sansa-media-converter-problem/37915/5 "2009-02-22T11:52:28Z")

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Download the free Rhapsody Player/Converter and use it instead of the Sansa Media Converter.&nbsp; You don’t need to join Rhapsody to use or download the Rhapsody App.&nbsp; Start up Rhapsody and plug your Sansa Fuse (the Fuze can be plugged in before you bring up Rhapsody App also).&nbsp; Just cancel the pop up page and you’ll see the Fuze being loaded by looking at the bottom of the application screen.&nbsp; It may take a few minutes, so be patient.&nbsp; Now click on the video portion of the internal or external Fuze drive.&nbsp; Drag and drop your video in the application and you will see it start converting at the bottom of the screen.&nbsp; When it finishes the title will appear on the screen.&nbsp; It take about 20 minutes to convert a half hour video.&nbsp; You can drag and drop as many videos as you want but it won’t show anything till it finishes the conversion.&nbsp;