Why make it so incredibly hard to find out how to download the media converter. This is a good unit, made poor by a lousy user experience on your website. I mean, didn’t you just ask someone once to take a run through to observe their experience? Just trying to find where to download the video converter, so I can load a simple AVI file, should not be the job of a techie! I mean, really! All it takes is a link - DOWNLOAD MEDIA CONVERTER HERE - on your Sansa homepage… Duh!
I guess I’m not understanding your frustration. On the Forum’s main page, there is a listing/link, big as life for the Sansa Media Converter board. Once here, the very top or 1st shaded post is for the Sansa Media Converter Build 4.256: Download and Release Notes (the 1st one in this thread you replied to). Clicking on the link contained within will download the Media Converter software, a self-executing file that wil install itself; no muss, no fuss.
I can’t see where it can get much simpler than that. If you can read English and press a mouse buton, you should have no problems.