sansa fuze wont hard reset

I’m trying to do a hard reset on my sansa fuze, but it won’t reset. All it does after I select “Yes” is ask me to select a language and country and then goes back to the menu without restarting or reseting.

I’m confused . . . performing a reset (by holding the power button down for 20-30 secs.) does not offer a “yes” or “no” option or response by the user. If you are referring to (and trying to do) a “Format” and the on-board Format option isn’t working, try formatting it through Windows.

What do you want to accomplish?

You are doing Restore Factory Settings…that is, the defaults and initial setup for Language, etc. It does not wipe off your content.

If you want to wipe all your added content off it and start again: Settings/System Settings/Format.